EkoBin Waste Collector App Privacy Policy

Introduction

At EkoBin, we respect your privacy and are committed to protecting it. This Privacy Policy explains what information we collect, how we use it, and your rights. By using the EkoBin mobile application, you agree to the practices described here.

Information We Collect

• Personal Information: Name, email address, phone number, and payment details when you register or use paid services.
• Camera & Photos: If you grant permission, we use your camera and photo library only to capture or upload images for your profile or to report waste items for pickup.
• Location Data:
  • While Using the App: We collect your location to show nearby waste collection points and provide accurate pickup services linked to your account.
  • Background Location (if enabled): We may collect location data even when the app is closed or not in use to support scheduled pickups, optimize driver routes, and ensure timely collection.
• Contacts: If you allow access, we use your contacts only when you choose to share or refer EkoBin services. Your contact list is not stored or shared.
• Notifications: With your consent, we send service alerts, reminders, and important updates.
• Usage Information: Information about how you interact with the app (e.g., collection schedules, waste reports, frequency of use).
• Device Information: Device type, operating system, unique device identifiers, and network details for troubleshooting and analytics.

How We Use Your Information

• To provide and maintain waste collection and recycling services.
• To process payments securely.
• To send notifications and updates related to your account or pickups.
• To improve our app features, optimize collection routes, and analyze usage patterns.
• To comply with legal and regulatory requirements.

Sharing Your Information

We do not sell your personal data. We may share limited information only in these cases:

• With service providers who perform essential functions (e.g., payment processors, cloud hosting).
• With waste management partners to coordinate collections and recycling.
• When required by law, court order, or to protect our legal rights.
• During a company merger, acquisition, or restructuring.

Data Security

We apply appropriate technical and organizational measures to protect your data. However, no internet or mobile service is completely secure, and you share data at your own risk.

Data Retention & Account Deletion

We retain your personal data only as long as necessary to provide services and comply with legal obligations.

You can request account deletion directly within the app as follows:

• Driver App: Profile > Settings > Account > Data Security > Delete Account > Delete My Account > Account Deleted
• EkoBin App: Profile > Data Security > Delete Account > Delete My Account > Account Deleted

All associated personal data will be deleted, except as required by law.

Your Rights

Depending on your region, you may have the right to:

• Access the personal information we hold about you.
• Request corrections or updates to your information.
• Request deletion of your data, subject to legal requirements.
• Restrict or object to certain types of data processing.
• Receive a copy of your data (data portability).
• Withdraw your consent at any time for optional features (e.g., camera, location, contacts).

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children. If you believe your child has provided personal data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Last Updated” date. Significant changes may also be communicated via the app or email.

Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us: